Complaints

Raising a complaint

If you are unhappy with any aspect of our service, we want to hear about it. You can raise a complaint through the enquiry form on this website, marking it as a complaint, by email at complaints@taitcapital.com, or in writing to our registered office at 5th Floor, 167-169 Great Portland Street, London W1W 5PF, United Kingdom.

Please tell us what has happened, when, and what you would like us to do about it. The more detail you can give, the faster we can look into it.

What happens next

We will acknowledge your complaint within five business days of receiving it. A director will review it, and we will give you a written response within four weeks. If we need longer, we will tell you why and when you can expect to hear from us.

We keep a record of every complaint and how it was handled, for six years from the date it is closed.

Complaints about an institution we introduced

If your complaint concerns a regulated service provided by a bank, broker, lender or other institution to which we introduced you, it should be raised with that institution under its own complaints procedure. If it is an authorised firm, it will have one, and you may have the right to refer the matter to the Financial Ombudsman Service if you are not satisfied with its response. We will help you find the right contact if that is useful.

Tait Capital UK Limited is not authorised or regulated by the Financial Conduct Authority, and complaints about our own service are not within the jurisdiction of the Financial Ombudsman Service.

Complaints about personal information

If your concern is about how we have handled your personal information, our privacy notice explains your rights. You may also complain to the Information Commissioner’s Office at ico.org.uk.